We ship Australia-wide from Sydney. Orders are usually dispatched within 1–2 business days after payment (Monday–Friday, excluding public holidays). You’ll get a tracking email when your order leaves us.
The exact rate for your order is always shown at checkout before you pay.
We can ship to New Zealand and the United States. Rates are calculated at checkout (tracked courier). Delivery times vary by destination and carrier.
Subscription orders use the same shipping rules as one-off orders. Delivery frequency is set in your subscription portal (Fortnightly, 3 Weeks, Monthly or 6 Weeks).
Approved café and wholesale accounts have separate delivery terms. Ask us after your trade account is approved — exact trade pricing and free-delivery thresholds aren’t listed on this page.
Once dispatched, delivery is with our courier partner. We’re not responsible for delays caused by the courier, weather, remote addresses or incorrect shipping details. If your tracking hasn’t moved for several business days, email hello@phincoffee.com.au with your order number and we’ll help.
Please double-check your address at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we can reship once you confirm the details. Extra shipping may apply.
Email hello@phincoffee.com.au or chat with us on the site.
Phin Coffee
7a Russell Avenue
Sydney NSW 2000
Australia
